Frequently Asked Questions

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Please visit the Return page for detailed instructions on our Return and Exchange process.

We accept payment via Visa or MasterCard.

Currently we ship to Canada and United States.

We ship orders through Canada Post and USPS. You can track your order at: Canada Post Tracking Express Shipping is sent using DHL

Please visit our Shipping Policy page for more information on shipping fees and options.

Orders placed Monday through Thursday will be processed by next business day. All orders placed on Friday will be shipped on the following Monday. Shipping times start once the order is processed. Shipping times may vary, but on average orders take between 5 – 8 business days to be delivered. Please note: customers outside the Continental United States (Alaska and Hawaii) may experience longer shipping times.

Once your return has been received and processed, a credit will be issued back to your credit card. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your credit. This includes the 3-5 days your banking institution may take to process and post this transaction to your account.

Cant find an answer? please contact us by phone or email and we’ll be happy to help!

Customer Service (Available Monday - Friday 8:30am to 5pm CT)

1.888.585.4101

customerservice@silverjeans.com