Due to the impact COVID-19 has had on our everyday lives, we’ve extended our online return window to 75 days from the original delivery date. We’re also now accepting exchanges online for any purchases that were made at our Mall of America store.

As always, returns remain completely free, so you can shop and try on in the comfort of your own home at no risk. If you’re interested in returning an item from or our Mall of America store, simply fill out our returns form and we’ll send you a pre-paid shipping label.

Please note: normal return processing times may be delayed due to the temporary closure of our U.S. warehouse in compliance with Washington State’s COVID-19 Emergency Proclamation. Questions? Feel free to email us


We hope you love every item you order! But if you don’t, not to worry. We are proud to offer a completely free return policy for all purchases made from within 45 days of the original delivery date. This means you can shop worry free and try us at no risk!

If you’re interested in returning an item from your order, simply fill out our returns form to receive your pre-paid shipping label.


All items must be unwashed, unworn, undamaged and have the original tags attached. Items marked as final sale, as well as all jewelry and socks, cannot be returned.

We do not offer exchanges for online purchases. However, customers are more than welcome to return any unwanted items through our returns form and place a new order for the desired items.

Once you submit your request through the returns form, our Customer Service team will review and approve your return request, then email you a prepaid UPS shipping label within 1 business day of your request to the email address on file.

All refunds will be processed automatically. Please allow up to 10 business days for your refund credit to hit your account from the time your return has been delivered to us.

We only accept returns for garments purchased online at If you wish to return an item purchased from our store or an independent retailer, please contact them directly.

If your return situation involves unusual circumstances and/or you are not completely satisfied with the quality of your item, please contact us by phone or email and we’ll be happy to help!

  • What items are eligible to return?
  • Do you offer exchanges?
  • How long will it take for me to receive my pre-paid return shipping label?
  • How long does it take to receive my refund?
  • Can I return items that I’ve purchased in store or at another retailer?
  • What do I do if I need to contact someone about my return?

Call Us: 1-888-585-4101 (Available Monday - Friday 8:30am to 6pm CT)

Email Us:

Just in case, we’ve also included our return center locations below for your reference:

Send Canadian returns to:


Send United States returns to:

23001 54th AVENUE S.
KENT, WA 98032

Please note: any deviations of this process may result in a delay of processing your return.