2018 Holiday Return Policy

All purchases made through SilverJeans.com between Thursday, November 1, 2018 and Thursday, December 24, 2018 will be eligible for an extension to our FREE returns or exchanges policy, lasting until Thursday, January 31, 2019. Purchases outside of the specified holiday period are still eligible for our standard 45 day return policy.

Silver Jeans Co. Returns Process

Return policy

  • We will be happy to accept free returns purchased from silverjeans.com within 45 days of the original date of delivery.
  • We only accept returns for garments purchased through the Silver Jeans online store (www.silverjeans.com).
  • If you have a concern regarding an item purchased from an independent retailer please contact them directly.
  • All returns should have the tags still attached. We cannot accept washed and/or worn merchandise.

Return Guideline

Deviations from the guidelines below may result in a delay of the return processing

Just go to www.silverjeans.com/rmarequest to request the pre-paid return label.

The return request will be reviewed and approved within 1-2 business days and will come in the form of a PDF attachment that will need to be printed.

Once you have the label on the outside of the package you may arrange pick up with UPS (by phone, online or dropping it off at a UPS store).

Please be sure to include the original packing slip in with the return.

Send Canadian returns to:

RETURNS DEPT
SILVER JEANS CO.
555 LOGAN AVENUE
WINNIPEG, MB R3A 0S4

Send United States returns to:

RETURNS DEPT
DRI c/o SILVER JEANS CO.
23001 54th AVENUE S.
KENT, WA 98032

Exchanges

To facilitate your return process, please return the item(s) you DO NOT want and place a BRAND NEW order for the correct item(s). This process ensures you can receive your new item(s) before your incorrect item(s) are returned. Once we receive your return, your refund or credit will be issued.

If your return situation involves unusual circumstances and/or you are not completely satisfied with the quality of your garment, please get in touch with us and we will be happy to assist you.

Call Us: 1-888-585-4101 (Available Monday - Friday 9am to 5pm CST)

Email Us: customerservice@silverjeansco.com