2019 Holiday Return Policy

All purchases made through SilverJeans.com between Friday, November 1, 2019 and Tuesday, December 24, 2019 will be eligible for an extension to our FREE returns or exchanges policy, lasting until Friday, January 31, 2020. Purchases outside of the specified holiday period are still eligible for our standard 45 day return policy.

Returns

We hope you love every item you order! But if you don’t, not to worry. We are proud to offer a completely free return policy for all purchases made from silverjeans.com within 45 days of the original delivery date. This means you can shop worry free and try us at no risk!

If you’re interested in returning an item from your order, simply fill out our returns form to receive your pre-paid shipping label.

RETURN FAQs

  • What items are eligible to return?
  • All items must be unwashed, unworn, undamaged and have the original tags attached. Items marked as final sale, as well as all jewelry and socks, cannot be returned.

  • Do you offer exchanges?
  • We do not offer exchanges for online purchases. However, customers are more than welcome to return any unwanted items through our returns form and place a new order for the desired items.

  • How long will it take for me to receive my pre-paid return shipping label?
  • Once you submit your request through the returns form, our Customer Service team will review and approve your return request, then email you a prepaid UPS shipping label within 1 business day of your request to the email address on file.

  • How long does it take to receive my refund?
  • All refunds will be processed automatically. Please allow up to 10 business days for your refund credit to hit your account from the time your return has been delivered to us.

  • Can I return items that I’ve purchased in store or at another retailer?
  • We only accept returns for garments purchased online at silverjeans.com. If you wish to return an item purchased from our store or an independent retailer, please contact them directly.

  • What do I do if I need to contact someone about my return?
  • If your return situation involves unusual circumstances and/or you are not completely satisfied with the quality of your item, please contact us by phone or email and we’ll be happy to help!

Call Us: 1-888-585-4101 (Available Monday - Friday 8:30am to 6pm CT)

Email Us: customerservice@silverjeansco.com

Just in case, we’ve also included our return center locations below for your reference:

Send Canadian returns to:

RETURNS DEPT
SILVER JEANS CO.
555 LOGAN AVENUE
WINNIPEG, MB R3A 0S4

Send United States returns to:

RETURNS DEPT
DRI c/o SILVER JEANS CO.
23001 54th AVENUE S.
KENT, WA 98032

Please note: any deviations of this process may result in a delay of processing your return.