Return / Exchange Policy |
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have to re-enter your credit card, shipping, or billing information.
When you place an order, that information will be filled in
automatically.
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If for any reason you would like to change your order, please contact Customer Support
service as soon as possible. We will make every effort to accommodate
your request. However, keep in mind our system is designed to fulfill
orders as quickly as possible. As a result, we cannot cancel or change
an order once it has entered the shipping process.
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| We accept payment via Visa or MasterCard. |
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Silver Jeans Warranty Policy guidelines for the Silver Jeans Online Store is as follows:
If
you are not satisfied with your purchase, return it to us for a refund.
We will refund any unwashed or unworn merchandise with a copy of your
receipt or invoice. You are responsible for the shipping costs to
return an item for credit or exchange. Overseas orders can only be
returned for credit only any new items will have to be re-ordered. . If
your return situation involves unusual circumstances, please email us
from our contact page at www.silverjeans.com and we will be happy to help.
You have a maximum of thirty days from date of shipment to return merchandise.
We will not accept garments that have been worn, abused or altered for fit.
Exchanges accepted on SAME STYLE items only, please include a note with
your return stating what size you require, availability will be checked
at time of processing, you will be notified by email
All Online Store returns are to be sent to the following addresses:
Canadian returns to:
Silver Jeans
555 Logan Avenue
Winnipeg, MB R3A 0S4
Ground shipments only! All air shipments will be refused unless return is from overseas.
United States returns to:
DRI c/o SILVER JEANS
23001 54th AVENUE SO
KENT, WA 98032
Ground shipments only! All air shipments will be refused unless return is from overseas. |
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| Pack and seal your package securely, in the original package, if
possible. On the outside of the return/exchange box, please attach the
original invoice/ pick slip that came with your order. For an exchange,
please include a note stating what size you require. Once availability
has been confirmed, your exchange will be sent back to the original
shipping address. You should ship your return/ exchange with a carrier
who will provide your package with a tracking number to ensure that
your package does not get lost. |
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| Once your return has been received and processed, a credit will be
issued back to your charge card, and you will receive an e-mail
confirming the issued credit. Please note that your banking institution
may require additional days to process and post this transaction to
your account once they have received the information from us. |
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