FAQ
Please click on any of the categories below to find the answers to any questions you may have.
SHIPPING
Q. What countries do you ship to?
A. Currently we ship to Canada, United States, Australia, United Kingdom & Germany.
Q. What methods of shipping do you use?
A. We ship orders through UPS. Track your order here:
UPS Tracking
Q. What are your shipping fees?
A.
| Order Total | Ground | Expedited | |
| Delivery in 5-7 Business Days | Delivery in 2-3 Business Days | ||
| Continental USA | |||
| 1 item | $ 8.95 | $ 28.95 | |
| 2 items | $ 10.95 | $ 30.95 | |
| 3 items | $ 12.95 | $ 32.95 | |
| 4 items | $ 14.95 | $ 34.95 | |
| 5+ items | $ 16.95 | $ 36.95 | |
| Alaska / Hawaii /Puerto Rico | |||
| up to 8 garments | N/A | $ 34.95 | |
| Australia, United Kingdom & Germany | |||
| up to 8 garments | N/A | $ 59.95 | |
| Canada | |||
| 1 item | $ 11.95 | $ 28.95 | |
| 2 items | $ 13.95 | $ 30.95 | |
| 3 items | $ 15.95 | $ 32.95 | |
| 4 items | $ 17.95 | $ 34.95 | |
| 5+ items | $ 19.95 | $ 36.95 | |
Q. When will my order be shipped? When will it arrive?
A. Orders placed Monday through Thursday will be processed by next business day. All orders placed on
Friday will be shipped on the following Monday. Shipping times start once the order is processed.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Q. What is the difference between Order Date and Ship Date?
A. The Order Date refers to the date the order was received. The Ship Date refers to the date the order was
shipped from our shipping facility.
Q. Do you ship to PO boxes or APO/FPO addresses?
A. Currently, we DO NOT ship to PO BOXES. We DO ship to APO/FPO addresses.
Q. How should I ship my return or exchange?
A. Pack and seal your package securely, in the original package, if possible. On the outside of the
return/exchange box, please attach the original invoice/ pick slip that came with your order. For an exchange,
please include a note stating what size you require. Once availability has been confirmed, your exchange will be
sent back to the original shipping address. You should ship your return/ exchange with a carrier who will provide
your package with a tracking number to ensure that your package does not get lost. Please allow twenty-one (21)
days to account for transit time and return processing before you receive confirmation of your exchange.
PAYMENTS
Q. Will my credit card be charged immediately?
A. Yes. Your credit card will be charged immediately after you place your order. When your order has been submitted and received, you will receive an email stating that your order has been received and your order confirmation number. One of our shipping carriers (UPS, FedEx, DHL, USPS, Canada Post) will send you another e-mail to notify you of your tracking number when your order has been shipped, if you have not received this email within 1-2 business days please check your junk email folder as it may have been filed there.
Q. What are my payment options?
A. We accept payment via Visa or MasterCard.
Q. When will my credit card be refunded?
A. Once your return has been received and processed, a credit will be issued back to your credit card. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your credit. This includes the 3-5 days your banking institution may take to process and post this transaction to your account.
Q. Is my personal and credit card information safe on your website?
A. Yes. We've taken several steps to ensure all information received from our online visitors is secure from
unauthorized access and use.
RETURNS
Q. What is your return/exchange policy?
A. Guidelines for the Silver Jeans Co. Online Store are as follows:
Please note, we only accept returns or exchanges for garments purchased through our online store www.silverjeans.com. If your item was purchased through another retail store please address your return or exchange inquiries with them.
If you are not completely satisfied with your www.silverjeans.com online purchase, you may return or exchange it within sixty (60) days of purchase date. We will accept any unwashed, unworn merchandise in its original condition with tags attached. We cannot accept garments that have been worn or altered for fit.
Preparing your return shipment
For returns and exchanges; pack and seal your package securely, in the original packaging if possible. Please include with your return/exchange the original packing slip that came with your order. You are responsible for the return shipping costs for both a return and exchange. We recommend that you ship your return/ exchange using ground shipping with a carrier with tracking abilities such as UPS or FedEx.
Exchanges
If you require an exchange, first verify availability of the replacement item on our website. Please include the information regarding the replacement item including style, size and inseam requested on the exchange form that was included in your package. This will ensure your exchange will be processed efficiently. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your exchange.
Returns
Once your return has been received and processed, a credit will be issued back to your credit card. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your credit. This includes the 3-5 days your banking institution may take to process and post this transaction to your account.
If your return situation involves unusual circumstances and/or you are not completely satisfied with the quality of your garment, please email us at customerservice@silverjeans.com and we will be happy to assist you.
All Online Store returns are to be sent to the following addresses:
Canadian returns to:
RETURNS DEPT
SILVER JEANS CO.
555 LOGAN AVENUE
WINNIPEG, MB R3A 0S4
United States returns to:
RETURNS DEPT
DRI c/o SILVER JEANS CO.
23001 54th AVENUE S.
KENT, WA 98032
Please note, we only accept returns or exchanges for garments purchased through our online store www.silverjeans.com. If your item was purchased through another retail store please address your return or exchange inquiries with them.
If you are not completely satisfied with your www.silverjeans.com online purchase, you may return or exchange it within sixty (60) days of purchase date. We will accept any unwashed, unworn merchandise in its original condition with tags attached. We cannot accept garments that have been worn or altered for fit.
Preparing your return shipment
For returns and exchanges; pack and seal your package securely, in the original packaging if possible. Please include with your return/exchange the original packing slip that came with your order. You are responsible for the return shipping costs for both a return and exchange. We recommend that you ship your return/ exchange using ground shipping with a carrier with tracking abilities such as UPS or FedEx.
Exchanges
If you require an exchange, first verify availability of the replacement item on our website. Please include the information regarding the replacement item including style, size and inseam requested on the exchange form that was included in your package. This will ensure your exchange will be processed efficiently. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your exchange.
Returns
Once your return has been received and processed, a credit will be issued back to your credit card. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your credit. This includes the 3-5 days your banking institution may take to process and post this transaction to your account.
If your return situation involves unusual circumstances and/or you are not completely satisfied with the quality of your garment, please email us at customerservice@silverjeans.com and we will be happy to assist you.
All Online Store returns are to be sent to the following addresses:
Canadian returns to:
RETURNS DEPT
SILVER JEANS CO.
555 LOGAN AVENUE
WINNIPEG, MB R3A 0S4
United States returns to:
RETURNS DEPT
DRI c/o SILVER JEANS CO.
23001 54th AVENUE S.
KENT, WA 98032
Q. When will my credit card be refunded?
A. Once your return has been received and processed, a credit will be issued back to your credit card. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your credit. This includes the 3-5 days your banking institution may take to process and post this transaction to your account.
PRODUCT
Q. Where can I find a store near me that sells your products?
A. Searching for a store near you is easy. Visit our STORE LOCATOR.
Q. Do you have a size conversion chart?
A. Please also refer to our MEN'S FIT GUIDE or WOMEN'S FIT GUIDE
or EXTENDED FIT GUIDE
| Waist 24"-25" | size 0 |
| Waist 25"-26" | size 1 |
| Waist 26"-27" | size 3 |
| Waist 27"-28" | size 5 |
| Waist 28"-29" | size 7 |
| Waist 29"-30" | size 9 |
| Waist 30"-31" | size 11 |
| Waist 31"-32" | size 13 |
| Waist 32"-33" | size 15 |
| Waist 33"-34" | size 17 |
| Waist 36" | size 19 |
Q. Can you tell me when new products or special promotions are announced?
A. Yes. Simply REGISTER with Silver Jeans, and you will be eligible to receive e-mail
updates on new products, sales, events, and other special announcements.
SHOPPING THE SITE
Q. Why should I become a registered user?
A. Being a registered user offers you faster checkout because you won't have to re-enter your credit card,
shipping, or billing information. When you place an order, that information will be filled in automatically.
REGISTER NOW
REGISTER NOW
Q. How do I change or cancel my order?
A. If for any reason you would like to change your order, please contact Customer Support
service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system
is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it
has entered the shipping process.
OUR POLICIES
Q. What is your privacy policy?
A. Privacy
Silverjeans.com respects your right to personal privacy. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information. You can be confident that the personal information we collect from you will be handled and stored in a secure manner to protect from any unauthorized access or disclosure.
The primary purpose of our collection of personal information is to be able to provide products and services to you, to provide you with customer care services, to seek your opinion from time to time, and to compile marketing and other statistics for use by Silverjeans.com
Your personal information and personal history will be kept confidential and used to enhance your customer relationship with us. For instance, we may inform you of new products, special offers, updated information and other new services we feel may be of interest to you. If you do not wish to be notified of these services simply click on the unsubscribe@Silverjeans.com link.
Silverjeans.com respects your right to personal privacy. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information. You can be confident that the personal information we collect from you will be handled and stored in a secure manner to protect from any unauthorized access or disclosure.
The primary purpose of our collection of personal information is to be able to provide products and services to you, to provide you with customer care services, to seek your opinion from time to time, and to compile marketing and other statistics for use by Silverjeans.com
Your personal information and personal history will be kept confidential and used to enhance your customer relationship with us. For instance, we may inform you of new products, special offers, updated information and other new services we feel may be of interest to you. If you do not wish to be notified of these services simply click on the unsubscribe@Silverjeans.com link.
Q. What is your return/exchange policy?
A. Guidelines for the Silver Jeans Co. Online Store are as follows:
Please note, we only accept returns or exchanges for garments purchased through our online store www.silverjeans.com. If your item was purchased through another retail store please address your return or exchange inquiries with them.
If you are not completely satisfied with your www.silverjeans.com online purchase, you may return or exchange it within sixty (60) days of purchase date. We will accept any unwashed, unworn merchandise in its original condition with tags attached. We cannot accept garments that have been worn or altered for fit.
Preparing your return shipment
For returns and exchanges; pack and seal your package securely, in the original packaging if possible. Please include with your return/exchange the original packing slip that came with your order. You are responsible for the return shipping costs for both a return and exchange. We recommend that you ship your return/ exchange using ground shipping with a carrier with tracking abilities such as UPS or FedEx.
Exchanges
If you require an exchange, first verify availability of the replacement item on our website. Please include the information regarding the replacement item including style, size and inseam requested on the exchange form that was included in your package. This will ensure your exchange will be processed efficiently.
Returns
Once your return has been received and processed, a credit will be issued back to your credit card. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your credit. This includes the 3-5 days your banking institution may take to process and post this transaction to your account.
If your return situation involves unusual circumstances and/or you are not completely satisfied with the quality of your garment, please email us at customerservice@silverjeans.com and we will be happy to assist you.
All Online Store returns are to be sent to the following addresses:
Canadian returns to:
RETURNS DEPT
SILVER JEANS CO.
555 LOGAN AVENUE
WINNIPEG, MB R3A 0S4
United States returns to:
RETURNS DEPT
DRI c/o SILVER JEANS CO.
23001 54th AVENUE S.
KENT, WA 98032
Please note, we only accept returns or exchanges for garments purchased through our online store www.silverjeans.com. If your item was purchased through another retail store please address your return or exchange inquiries with them.
If you are not completely satisfied with your www.silverjeans.com online purchase, you may return or exchange it within sixty (60) days of purchase date. We will accept any unwashed, unworn merchandise in its original condition with tags attached. We cannot accept garments that have been worn or altered for fit.
Preparing your return shipment
For returns and exchanges; pack and seal your package securely, in the original packaging if possible. Please include with your return/exchange the original packing slip that came with your order. You are responsible for the return shipping costs for both a return and exchange. We recommend that you ship your return/ exchange using ground shipping with a carrier with tracking abilities such as UPS or FedEx.
Exchanges
If you require an exchange, first verify availability of the replacement item on our website. Please include the information regarding the replacement item including style, size and inseam requested on the exchange form that was included in your package. This will ensure your exchange will be processed efficiently.
Returns
Once your return has been received and processed, a credit will be issued back to your credit card. Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your credit. This includes the 3-5 days your banking institution may take to process and post this transaction to your account.
If your return situation involves unusual circumstances and/or you are not completely satisfied with the quality of your garment, please email us at customerservice@silverjeans.com and we will be happy to assist you.
All Online Store returns are to be sent to the following addresses:
Canadian returns to:
RETURNS DEPT
SILVER JEANS CO.
555 LOGAN AVENUE
WINNIPEG, MB R3A 0S4
United States returns to:
RETURNS DEPT
DRI c/o SILVER JEANS CO.
23001 54th AVENUE S.
KENT, WA 98032
