FREQUENTLY ASKED QUESTIONS |
| Q. What countries do you ship to? |
A. Currently we ship to Canada, United States, United Kingdom, Japan, Spain, Belgium, Germany & Netherlands.
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| Q.What methods of shipping do you use? |
| A. We ship orders through UPS. Track your order here: UPS Tracking |
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| Q. What are your shipping fees? |
A.
Order Total |
Ground |
Expedited |
Next Day |
Continental USA |
Delivery in 5-7 Business Days |
Delivery in 2-3 Business Days |
Delivery by Next Business Day |
1 item |
$ 8.95 |
$ 13.95 |
28.95 |
2 items |
$ 10.95 |
$ 15.95 |
30.95 |
3 items |
$ 12.95 |
$ 17.95 |
32.95 |
4 items |
$ 14.95 |
$ 19.95 |
34.95 |
5+ items |
$ 16.95 |
$ 21.95 |
36.95 |
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Alaska / Hawaii /Purto Rico |
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up to 8 garments |
X |
$29.95 |
$34.95 |
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Europe |
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up to 8 garments |
X |
$49.95 |
$59.95 |
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Canada |
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1 item |
$ 8.95 |
$ 13.95 |
28.95 |
2 items |
$ 10.95 |
$ 15.95 |
30.95 |
3 items |
$ 12.95 |
$ 17.95 |
32.95 |
4 items |
$ 14.95 |
$ 19.95 |
34.95 |
5+ items |
$ 16.95 |
$ 21.95 |
36.95 |
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Winnipeg $5 |
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| Q. When will my order be shipped? When will it arrive? |
A. Orders placed Monday through Thursday will be shipped within 1 or 2 business days. All orders placed on Friday will be shipped on the following Monday.
NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated. |
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| Q. Will my credit card be charged immediately? |
| A. No. Your credit card will not be charged until your order is shipped. When your order has been submitted and received, you will receive an email stating that your order has been received and your order confirmation number. We will send you another e-mail to notify you when your order has been shipped and that your credit card was charged. |
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| Q. Why should I become a registered user? |
A. Being a registered user offers you faster checkout because you won’t have to re-enter your credit card, shipping, or billing information. When you place an order, that information will be filled in automatically.
Register Now |
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| Q. How do I change or cancel my order? |
| A. If for any reason you would like to change your order, please contact Customer Support service as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process. |
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| Q. What are my payment options? |
| A.We accept payment via Visa or MasterCard. |
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| Q. What is the difference between Order Date and Ship Date? |
| A. The Order Date refers to the date the order was received. The Ship Date refers to the date the order was shipped from our shipping facility. |
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| Q. Do you ship to PO boxes or APO/FPO addresses? |
| A. Currently, we DO NOT ship to PO BOXES. We DO ship to APO/FPO addresses. |
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| Q. What is your return/exchange policy? |
A.Silver Jeans Warranty Policy guidelines for the Silver Jeans Online Store is as follows:
If you are not satisfied with your purchase, return it to us for a refund. We will refund any unwashed or unworn merchandise with a copy of your receipt or invoice. You are responsible for the shipping costs to return an item for credit or exchange. Overseas orders can only be returned for credit only any new items will have to be re-ordered. . If your return situation involves unusual circumstances, please email us from our contact page at www.silverjeans.com and we will be happy to help.
You have a maximum of thirty days from date of shipment to return merchandise.
We will not accept garments that have been worn, abused or altered for fit.
Exchanges accepted on SAME STYLE items only, please include a note with your return stating what size you require, availability will be checked at time of processing, you will be notified by email
All Online Store returns are to be sent to the following addresses:
Canadian returns to:
Silver Jeans
555 Logan Avenue
Winnipeg, MB R3A 0S4
Ground shipments only! All air shipments will be refused unless return is from overseas.
United States returns to:
DRI c/o SILVER JEANS
23001 54th AVENUE SO
KENT, WA 98032
Ground shipments only! All air shipments will be refused unless return is from overseas. |
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| Q. How should I ship my return or exchange? |
| A. Pack and seal your package securely, in the original package, if possible. On the outside of the return/exchange box, please attach the original invoice/ pick slip that came with your order. For an exchange, please include a note stating what size you require. Once availability has been confirmed, your exchange will be sent back to the original shipping address. You should ship your return/ exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. |
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| Q. When will my credit card be refunded? |
| A. Once your return has been received and processed, a credit will be issued back to your charge card, and you will receive an e-mail confirming the issued credit. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. |
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| Q. Where can I find a store near me that sells your products? |
| A. Searching for a store near you is easy. Visit our Store Locator |
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| Q. Do you have a size conversion chart? |
A.
Waist 24"-25" size 0
Waist 25"-26" size 1
Waist 26"-27" size 3
Waist 27"-28" size 5
Waist 28"-29" size 7
Waist 29"-30" size 9
Waist 30"-31" size 11
Waist 31"-32" size 13
Waist 32"-33" size 15
Waist 33"-34" size 17
Waist 36" size 19
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| Q. Can you tell me when new products or special promotions are announced? |
| A. Yes. Simply REGISTER with Silver Jeans, and you will be eligible to receive e-mail updates on new products, sales, events, and other special announcements. |
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| Q. Is my personal and credit card information safe on your website? |
| A. Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. |
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| Q. What is your privacy policy? |
A. Privacy
Silverjeans.com respects your right to personal privacy. We implement appropriate measures and processes, such as using encryption when transmitting certain sensitive information. You can be confident that the personal information we collect from you will be handled and stored in a secure manner to protect from any unauthorized access or disclosure.
The primary purpose of our collection of personal information is to be able to provide products and services to you, to provide you with customer care services, to seek your opinion from time to time, and to compile marketing and other statistics for use by Silverjeans.com
Your personal information and personal history will be kept confidential and used to enhance your customer relationship with us. For instance, we may inform you of new products, special offers, updated information and other new services we feel may be of interest to you. If you do not wish to be notified of these services simply click on the unsubscribe@Silverjeans.com link. |
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