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Returns/Exchange Policy

Don't love it? Don't worry- returns and exchanges are easy.

Please note we only accept returns or exchanges for garments purchased through our online store SilverJeans.com. If your item was purchased through another retail store please address your return or exchange inquiries with them.

We accept returns of unwashed and unworn merchandise purchased from SilverJeans.com in its original condition with tags attached within 60 days of the shipping date.
Please allow twenty-one (21) days to account for transit time and return processing before you receive confirmation of your return or exchange item.

Returns
To process your own return or exchange, simply login to My Account, select your order found under order history and click the "return" button at the top right of your order confirmation page. Fill out this return form to create your RMA. Once your RMA request has been approved (please allow 1-2 business days for this to process), print off the Return Label that is now available to you in My AccountPlease note that only users who have registered for a SilverJeans.com account prior to, or during checkout will have the ability to use the Return Label service. Users who have checked out using Guest Checkout do NOT have access to this service and will be required to select a carrier at their own expense.

Exchanges
If you require an exchange, log into your account and process your exchange request just as you would your return but specify in the comment box what style number and size you would like back. Fill out this return form to create your RMA. Once your RMA request has been approved, print off the Return Label that is supplied to you in your account.

To use your RMA Return Label (for registered users of SilverJeans.com only):
Print off your label that you accessed from processing your return under My Account.
The cost of return shipping will be deducted from your refund - $10 per package.
Drop your package off at your closest UPS store, Call 1-800-742-5877 or visit www.ups.com

To use another carrier at your own expense (Required option for users of Guest Checkout):
Please use a carrier with tracking capabilities and send the package back to the address below. Please include a copy of the original packing slip and a note specifying if you would like a return or an exchange. If you require an exchange be sure to include the style number and size you wish to receive back.

Canadian returns to:
RETURNS DEPT
SILVER JEANS CO.
555 LOGAN AVENUE
WINNIPEG, MB R3A 0S4
United States returns to:
RETURNS DEPT
DRI c/o SILVER JEANS CO.
23001 54th AVENUE S.
KENT, WA 98032
Return/Exchange within 60 days of purchase date

Include the original packing slip

Log in into My Account to access your return label
 

If your return situation involves unusual circumstances and/or you are not completely satisfied with the quality of your garment, please get in touch with us and we will be happy to assist you.

Call Us: 1-888-580-2055 (Available Monday - Friday 9am to 5pm CST)
Email Us: customerservice@silverjeansco.com