Q. What countries do you ship to?
A. Currently we ship to Canada and United States.
Q. What methods of shipping do you use?
We ship orders through UPS. Track your order here: UPS Tracking
Q. What are your shipping fees?
Q. When will my order be shipped? When will it arrive?
A. Orders placed Monday through Thursday will be processed by next business day.
All orders placed on Friday will be shipped on the following Monday. Shipping times start once the order is processed.
Shipping times may vary, but on average orders take between 5 – 7 business days to be delivered.
Please note: customers outside the Continental United States (Alaska and Hawaii) may experience longer shipping times.
Q. What is the difference between Order Date and Ship Date?
A. The Order Date refers to the date the order was received.
The Ship Date refers to the date the order was shipped from our shipping facility.
Q. Do you ship to PO boxes or APO/FPO addresses?
A. Currently, we DO NOT ship to PO BOXES. We DO ship to APO/FPO addresses.
Q. How should I ship my return or exchange?
If you signed up for a SilverJeans.com user account prior to, or during checkout,
you can process your own RMA shipping label by logging into My Account
to access your order history. From there, select the correct order and click the return button. Fill out the return form
and specify if you would like a return or an exchange. If you require an exchange be sure to include the style number
and size you wish to receive back in the comment box of your exchange form. Once your RMA shipping label request has been
approved, you will be supplied with a return label. Please print off the return label and drop your package off at your
closest UPS store. Be sure to include your original packing slip. Please allow twenty-one (21) days to account for transit
time and return processing before you receive your credit or confirmation of your exchange.
Please note that only users who have registered for a SilverJeans.com account prior to, or during checkout will have
the ability to use the Return Label service. Users who have checked out using Guest Checkout do NOT have access to this
service and will be required to select a carrier at their own expense.
Please visit the Returns page for detailed instructions.
Q. When I track the status of my order, it says it was delivered but I can't find it. Where is it and what should I do?
Please check the following:
Note: If you believe your package has been stolen, please contact us.
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
- Wait 24 hours - in rare cases packages may say delivered up to 24 hours prior to arrival